Privacy Policy
Where is my Data Stored?
All customer data, both short-term and long-term, is exclusively stored on ByteBudget servers locally. We have deliberately chosen not to utilize any cloud providers' servers to store this data. This decision stems from our evaluation of various cloud providers, where we found them lacking in terms of privacy and security, particularly in the case of providers such as Google and Microsoft, who have earned unfavorable reputations in terms of privacy. Despite these providers claiming not to view and scrutinize customers data, there exists substantial evidence that proves they are not trustworthy. Consequently, we firmly believe that handling client data internally is a safer and superior approach for us.
It should be noted that while live data, actively used on a daily basis, resides on ByteBudget's local servers, encrypted archives are stored off-site with third-party cloud providers like Google and Microsoft. These providers are unable to access or view the contents of the encrypted archive files though.
How is my Data Stored?
As previously stated, all customer data is stored on ByteBudget servers locally. However, it is worth noting that the storage methods employed may differ depending on the specific information. For instance, data pertaining to you, such as your name or company name, is often stored across multiple platforms simultaneously. This may include our invoicing server, contacts database, support and ticketing server, as well as various documents containing information relevant to your company or associated devices, such as system documentation or network documentation.
We have employed various methods to limit and control access to stored customer and user data. These measures include limiting access to the underlying operating systems and hardware of our servers, securing external access from outside the network, enforcing strong passwords and multi-factor authentication (MFA), enabling centralized logging, and conducting regular security audits to identify and address vulnerabilities and weak points
Employees may store data on their local workstations. Although storing data on workstations is discouraged, it may still happen from time to time for various reasons. We have created and implemented various measures to lower the chance of data leaks from local workstations. These measures are; network based accounts, nightly workstation resets, and encrypted storage drives.
Network based accounts: employees access their company resources via a network login using LDAP and/or Active Directory instead from a local user on the workstation.
Nightly workstation resets: employee workstations are reset to factory defaults every single night. Anything that was downloaded, installed, or configured will be reset to the default.
Encrypted storage drives: employee workstations are also configured to be encrypted by default. In the event someone were to steal an employee workstation or have unauthorized access to the hardware, the malicious actor would not be able to access any data.
There are cases where we need to transfer data between systems and workstations. Data in transit, (or going to be in transit), is encrypted before it departs the network or device. Data may be transferred via email, thumb drive, CD, DVD, tape, or through our internal messaging platform. Once the data is in it’s new location, the contents are then decrypted and processed as necessary.
If we send you confidential or sensitive data, we may send you the information via email which would be encrypted, then send you the password or key to decrypt the contents through other means such as; SMS, phone, other messaging platforms, or an email from our support team.
Lastly, it is important to mention that our company communications platform, Element, may be used for storing certain data and information. The platform facilitates encrypted chats among ByteBudget staff, ensuring the security and privacy of our internal communications. It is important to note that not all data is stored on Element, but it’s still important to us to mention that we may store information here about you.
What Third Parties Have Access to my Data?
We uphold a strict policy of not sharing any of the data we collect and store with third parties. However, it is important to note that while we maintain stringent data protection practices, we cannot assume responsibility for the privacy policies, terms and conditions, or actions of third-party providers. While we take every measure to safeguard your data within our systems, it is essential for users to understand that interactions with third-party services, platforms, or applications are subject to their respective privacy policies and terms.
How is my Data Used to Improve my Experience?
Your data plays a crucial role in enhancing your experience by allowing us to personalize interactions based on your preferences and needs. Through analysis of the information you provide, we can offer more relevant recommendations and targeted solutions, ensuring a tailored experience.
Moreover, your data expedites troubleshooting and diagnostics. By understanding your specific circumstances and issues, we can swiftly identify potential solutions and provide efficient support. To facilitate future interactions, we may create a non-invasive profile focused on your computer's relevant technical specifications. This profile helps streamline support processes and ensures consistent experiences across interactions with us.
How Do I Request my Data?
You are able to call us directly at 740-562-4585, send an email to, 'support@bytebudget.com', or you can submit a ticket through the ticket portal (for MSP clients). You will be sent various encrypted files via email which will contain records, CSVs, and documents all related to you.
How Do I Request for Data Removal?
You are able to call us directly at 740-562-4585, submit an email to, 'support@bytebudget.com', or you can submit a ticket through the ticket portal (for MSP clients). You will be notified within 72 hours of the data's removal from our active systems.
What Data Cannot be Deleted / Removed?
Certain data may be retained in our systems for legal and financial reasons, as required by regulations. These data retention practices ensure compliance with applicable laws and enable us to fulfill our legal and financial obligations. Examples are: invoices, receipts, purchase orders, and legal name, entity name.